Privacy Policy

1. Introduction

Get British IPTV ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (getbritishiptv.shop) and our IPTV streaming service.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read it carefully to understand your rights and our obligations.

2. Who We Are

Get British IPTV is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us:

• Email: privacy@getbritishiptv.shop
• WhatsApp: +44 7988 596268
• Website: getbritishiptv.shop

3. Information We Collect

3.1 Information You Provide

When you sign up, contact us, or use our service, you may provide:

• Contact details: Name, email address, phone number, WhatsApp number
• Account info: Username, password, subscription plan
• Payment info: Processed by third-party payment providers (we don't store full card details)
• Communication: Messages sent via WhatsApp, email, or contact forms
• Device info: Type of device used for streaming (e.g., Smart TV, Firestick)

3.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Technical data: IP address, browser type, operating system
• Usage data: Pages visited, time on site, click patterns
• Cookies: See our Cookie Policy for details
• Service usage: Streaming activity (for service quality monitoring only)

3.3 Information from Third Parties

We may receive data from:

• Payment processors (Stripe, PayPal) — confirms transactions
• Analytics providers (Google Analytics) — visitor statistics
• Marketing platforms (Facebook Pixel) — ad performance

4. How We Use Your Information

We use your data for these specific purposes:

4.1 Providing the Service

• Creating and managing your account
• Processing payments and subscriptions
• Sending you login credentials and setup guides
• Providing customer support
• Activating, renewing, or cancelling your subscription

4.2 Communication

• Responding to your queries via WhatsApp/email
• Sending service updates and important notices
• Sending renewal reminders
• Marketing communications (only with your consent)

4.3 Improving Our Service

• Analyzing website usage to improve user experience
• Monitoring service quality and uptime
• Detecting and preventing fraud or abuse
• Developing new features

4.4 Legal Compliance

• Meeting our legal obligations
• Responding to lawful requests from authorities
• Protecting our legal rights

5. Legal Basis for Processing

Under UK GDPR, we process your data based on these legal grounds:

• Contract: To provide the service you've subscribed to
• Consent: For marketing communications and non-essential cookies
• Legitimate interests: For analytics, fraud prevention, and service improvement
• Legal obligation: To comply with applicable laws

6. Data Sharing

We never sell your personal data. We only share data with:

6.1 Service Providers

Trusted third parties who help us operate the service:

• Payment processors: Stripe, PayPal — to process payments securely
• Hosting providers: To store website data
• Analytics: Google Analytics — to understand site usage
• Email/SMS providers: To send transactional messages
• WhatsApp: To communicate with you (subject to WhatsApp's privacy policy)

All these providers are contractually obligated to protect your data.

6.2 Legal Requirements

We may disclose your data if required by law, court order, or to protect our rights, your safety, or the safety of others.

6.3 Business Transfers

If our business is sold, merged, or acquired, your data may be transferred to the new owner — but only under the same privacy commitments.

7. Data Retention

We keep your data only as long as necessary:

• Active accounts: While your subscription is active
• Inactive accounts: Up to 24 months after last activity
• Financial records: 7 years (required by UK tax law)
• Marketing data: Until you unsubscribe
• Anonymous analytics: Indefinitely (no personal info)

You can request earlier deletion at any time (see Section 9).

8. Data Security

We implement strong security measures to protect your data:

• SSL/TLS encryption for all data in transit
• Secure servers with enterprise-grade firewalls
• PCI-compliant payment processing (we never store full card details)
• Access controls — only authorized staff can access data
• Regular security audits and updates
• Encrypted password storage using industry-standard hashing

While we take security seriously, no system is 100% secure. If a data breach occurs, we'll notify affected users within 72 hours as required by law.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

To exercise any of these rights, contact us at privacy@getbritishiptv.shop. We'll respond within 30 days.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences via our cookie banner or browser settings. For full details, see our Cookie Policy.

11. International Data Transfers

Your data is primarily stored in the UK and EU. Some service providers may be located outside the UK/EU (e.g., Google, Stripe). When this happens, we ensure adequate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the UK ICO
• Adequacy decisions issued by the UK government
• Other legally approved transfer mechanisms

12. Children's Privacy

Our service is not intended for users under 18 years old. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

13. Marketing Communications

If you've consented to marketing emails, you can unsubscribe anytime by:

• Clicking "unsubscribe" at the bottom of our emails
• Replying "STOP" to WhatsApp messages
• Emailing us at privacy@getbritishiptv.shop

You'll continue to receive essential service messages (e.g., subscription expiry, security alerts).

14. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, app stores, payment processors). We are not responsible for their privacy practices. We encourage you to read their privacy policies.

15. Changes to This Policy

We may update this Privacy Policy occasionally. Significant changes will be communicated via email or website notice. The "Last updated" date at the top reflects the latest version. Continued use of our service after changes means you accept the updated policy.

16. Complaints

If you have concerns about how we handle your data, please contact us first — we want to resolve any issues directly. You also have the right to file a complaint with the UK supervisory authority:

17. Contact Us

For privacy-related questions, requests, or concerns:

Your privacy matters to us. By using our service, you acknowledge that you have read and understood this Privacy Policy. We are committed to protecting your data with the highest standards.