Quick Fixes for Common Issues

1. Test your internet speed at fast.com — you need 10+ Mbps for HD, 25+ Mbps for 4K
2. Try connecting your device with an Ethernet cable instead of WiFi
3. Restart your router and IPTV device
4. Switch to a lower quality stream (HD instead of 4K)
5. If still buffering, message us and we'll switch your account to a faster server

1. Wait 5–10 minutes — many channels recover quickly
2. Try refreshing the channel list in your app
3. Check other channels — if they work, it's a single channel issue
4. Message us with the channel name and we'll fix it within 1–4 hours

1. Double-check the URL, username, and password — copy and paste from our message
2. Make sure you're not adding extra spaces
3. Check if your subscription is still active (we send reminders before expiry)
4. If still not working, message us — we'll send fresh credentials immediately

1. Force-close the app and reopen it
2. Check for app updates in your app store
3. Restart your device
4. Try a different IPTV player (e.g., switch from Smart IPTV to TiviMate)
5. Clear the app cache (Settings → Apps → IPTV Player → Clear Cache)

1. Wait 1–2 minutes — EPG can take time to download on first load
2. Restart the app
3. In your IPTV player settings, manually update the EPG
4. Make sure your device's date and time are set correctly

1. Check your TV/device volume isn't muted
2. In the IPTV player, look for an audio track button (usually in player controls)
3. Switch between audio tracks if multiple are available
4. Try a different channel — if all channels have no audio, restart the app

1. Try a different IPTV player app
2. Update your device's firmware to the latest version
3. Some channels need H.265 codec — install it via your app store if missing
4. Message us with your device model and we'll recommend the best player

1. Restart your IPTV player app
2. Refresh the playlist (most apps have a refresh button)
3. If still expired, message us with your details and we'll re-activate within minutes

1. Your device type (e.g., Firestick, Smart TV brand)
2. Which IPTV player you're using
3. A description of the problem
4. Screenshot if possible

Average response time: under 5 minutes